Returns and Exchanges

RIGHT OF WITHDRAWAL FROM A CONTRACT:

The client has the right of withdrawal within 14 working days after receiving the order without giving reasons. This right of withdrawal only applies to the consumers on the ground of consumer protection law and does not apply to businesses.

The ware which returned in this way must be returned complete and in their original packaging. In case the product´s value has diminished as a result of the client, he/she must bear the compensation costs.

SHIPPING CHARGES:

Clients are responsible for return shipping charges!
Please note that we do not accept liability for shipping loss or damage of returned goods.

The costs applicable to the return of products must be borne by the client.
Saturday does not count as a working day in context to the right of withdrawal from a contract.
The time limit of 14 working days starts upon the receipt of the order at the client.
The right of withdrawal from a contract is ensured with the timely posting of the written cancellation by mail or email or of the product to the seller.

In the case of sealed goods that are unsuitable for return for reasons
of health protection or hygiene, if the seal has been removed, this right
of withdrawal does not apply!

All items listed as SALE are final sale and not eligible for a return or exchange!